Create an account to start this course today. - Definition, Types & Role in Marketing, What is Internal Marketing? This is why most business establishments would conduct a customer satisfaction survey. to identify priority issues to be addressed, Demonstrated understanding of vehicle design, development, production responsibilities and processes, Demonstrated strong Project Management skills and desire to function in a broad-scoped, generalist role, Demonstrated strong problem solving skills and be comfortable working independently in complex and sometimes unclear situations, Demonstrated strong Business Acumen with ability to carry themselves in a professional manner while engaging with all levels of the organization, Ability to comfortably and efficiently operate with Microsoft Excel and PowerPoint applications, Five or more years of automotive OEM experience, Direct experience in automotive design and development process, Direct experience in Manufacturing and Quality Assurance, Direct experience in automotive Quality Validation and New Project launch processes, A desire for continued growth and development into a role leading and managing others, Pay grade/compensation for internal applicants will be commensurate with experience/performance, Develop and manage key performance indicators; communicate out performance and process improvements based on fact-based business intelligence, Identify, develop, and drive plans to ensure vendor is meeting all performance related metrics (e.g. - Instantly download in PDF format or share a custom link. You carefully selected your location to be as convenient as possible for your target market. With the Uber app, customers and drivers are prompted immediately after the ride on their mobile device. Let's say you're going to open your own coffee shop. A satisfied employee may view their job as fulfilling, enjoyable and important whereas a dissatisfied employee may view their employment as demeaning, stressful and meaningless. Guide the recruiter to the conclusion that you are the best candidate for the customer satisfaction job. Through an engaging introduction, inquisitive questions, and a friendly follow-up, you’re well on your way to designing a superb customer satisfaction survey. Analyzes and interprets data, prepares analyses and develops presentations and strategic recommendations, Must have 3 or more years of marketing or analytical experience, Must have 2 or more years of experience working in customer service environment, Bachelor’s or Master’s Degree in Business, Economics or other related discipline, Project management certification or training, Demonstrated experience in identifying customer service pain points and developing improvement plans to increase satisfaction, More than 3 years’ Supplier Quality engineer background in manufacturing factory, Be familiar with ISO9001, ISO14001 and basic quality tools, Trained or qualified as 6SIGMA GB or above will be preferred, Drive Product Quality enhancements upstream into the product development phase for new models through support in all phases of the project from Concept through Post SOP, Recognize Quality Systems / Process issues / weaknesses and propose countermeasures to OCQE, Needs to be self-motivated and have the strong ability to work unsupervised, and remotely operate, Level at which an offer may be made is dependent on years of applicable work experience, Proven ability to lead cross functional teams, Experience with Transmissions (Design/Manufacturing/Quality/Customer Expectations, etc) specifically Continuously Variable Transmissions (CVT) is preferred, Capable of managing a team of direct reports, leading cross functional teams as required, Working knowledge of Nissan internal systems and tools such as CONSULT III, GCARs, ASSIST and ALERT beneficial, Advanced PC software skills in Word, Excel, Access and PowerPoint required, University Degree (Marketing/ Business would be a plus), Previous experience in Marketing/ Customer oriented activities, Strong communication skills; good capacity of synthesis, Advanced in English (also French or Russian would represent an advantage), Bachelor’s Degree from an accredited institution required, Minimum 5 years of previous management experience in a customer support center required, All candidates must be legally authorized to work in the United States without company sponsorship, Master’s Degree from an accredited institution, Minimum 5 years of previous management experience in a technical product oriented customer support center, Intermediate knowledge on MS Office (Word, Outlook, Excel, and PowerPoint) preferred, Ability to leverage resources and influence without authority, Listen and engage the voice of customers, answer questions, resolve problems, reduce customer complaints, improve customer satisfaction, Fully understand requirement, gather the necessary information, updates knowledge as required, Frequent communication with customers, local team and internal team members, College Degree or equivalent work experience or 3-5 years of call center experience, with inbound, outbound, email, strong customer service skills, experience developing processes, Strong statistical/analytical skills, ability to collaborate, build consensus and network with internal and external business partners, Ability to identify and implement process enhancement, deep dive into root cause analysis, have a strong work ethic, and focus on delivering results, Ability to work in a team environment, presenting professional image and respect of staff, peers, and senior management, Exceptional verbal and written communication skills (in Portuguese and English), Must be very organized, able to multi task in a fast-paced environment, and pay attention to detail, Proficiency in Microsoft Office including Word, Excel and PowerPoint, Portuguese and English skills (advanced skills), Develop and deliver service strategy and lead the projects deployment, Build scope of work and be accountable for the success of the business, Ensuring that the appropriate systems, processes and policies are in place to measure and manage KPI’s, Improve the operational systems, processes and policies in support of organizations mission and assure the warranty cost and customer satisfaction, Work and collaborate with other teams as engineering, sales, key accounts, call center, IT and logistic, Develop and support business case to evaluate projects and initiatives, Identify ‘points of failure’ and partner with suppliers and/or operational managers to identify root causes and document/track corrective actions, Track projects and initiatives progress and facilitate communications with stakeholders to ensure on-time delivery, Create direct relationships with those who do and support the build of communication strategies around such ambassadors, Support doers thereby bringing Lenovo to the forefront of innovation and new ideas, Develop the Lenovo network of partners and monitor digital trends in above categories and beyond, Interact with internal business units to generate reports and requirement catalogs as input to scout new partners, Works with different teams and business units across a multicultural and complex matrix organizational environment, Identify process and system gaps required to deliver projects and collaborate across business functions to implement, Experience with outsourced business strategy, Technical knowledge of Mobile Device products/industry and reverse logistics process, Operations management experience in repair, Customer Care/After Sales, or Supply Chain, Proven ability to work with team: leadership, coaching, empowerment and team player, Ability to develop business case and support financial decisions, Proven track record in customer facing situations addressing regional support engagement, Ability to quickly analyze data, uncover process gaps and drive corrective actions, Strong communication skills in particular with leadership/senior management, Capable of working independently to drive results, Strong team player and able to work in a multicultural and complex organisation environment, Hands on knowledge of excel and strong knowledge of basic statistical analysis, Above average knowledge of MS Office Tools, Run and monitor PRTS Single Issues List (SIL), Single point PRTS resource for central office program team members, Create Current Product Engine PRTS issues (create PRTS issue associations as needed), Attend and participate in Warranty Parts Reviews, Compile and analyze current Warranty data (GART/TrackerGART/DCI), Create Supplier Warranty Analysis (SWA) PRTS issues to support Captured Test Fleet (CTF) Service Learning Center (SLC) issue discovery and escalation, Availability for traveling to customer plants to analyze and solve issues, Weekly / daily conference call with Engine Plants, 2 or more years of automotive related experience.
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